Here at Dorans Plumbing we are committed to protecting and respecting your privacy. This Notice/Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We take your privacy seriously and will only use your personal information to administer your account and to provide the services and products you have requested from us. Inline with the new General Data Protection Regulation (GDPR),
Below are details of what information we collect from you, what we do with it and who might be shared with.
What information do we collect from you?
We obtain personal information from you when you contact us, you voluntarily provide us with information about yourself, such as the following:
• Name and address
• Contact information, including telephone numbers and email address
• Details about your plumbing and heating appliances.
• Company information if you are a business.
• When taking payment details we do not store any of this information.
If you do provide personal information, we will assume that you have read this Notice and have consented to us using your personal information in the ways described within this Notice.
Why do we collect this information?
We collect this information in order to carry out our obligations to you in order to provide you with the services and products that you have requested from us and to meet your plumbing heating and renovation requirements.
Who might we share your information with?
We do not share personal information with companies, organisations and individuals outside of Dorans Plumbing unless the following circumstances applies:
Your personal information may be used by us, and sub-contractors and suppliers,
in order to obtain and deliver materials/goods in order to undertake services, complete repairs and installations associated with your appliances from which you have requested from us.
What do we do with your information?
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We will use the information:
• to contact you on the anniversary of your boiler service to see if you wish to arrange a service appointment.
• Provide us with a history of works completed at your property, which may assist in any further works you request from us.
• When you contact us if you require our services or information.
How long do we keep hold of your information?
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
Legal basis; where we use/store your data because it is necessary for the performance of the contract between you and us.
Length of time; the information which is held on our Secure Database is held indefinitely, or until such a time as you contact us to request your information/details are removed from our database.
Where we use/store data because it is necessary for our legitimate business interests; We will use/store your data until you ask us to stop or if we no longer have a legitimate interest in using/storing your data.
How we will use the information about you?
We collect information about you to process your service/repair/installation request and manage your account. It may be shared with a third party in order for the delivery of materials e.g., name and address details.
To contact you in response to a specific enquiry or to organise an appointment associated with the anniversary of your annual boiler service.
If you request our services via our website/email.
We will not share your information for marketing purposes with other companies.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
We work hard to protect the customer information that we hold.
We restrict access to our Database to only Dorans Plumbing employees.
How can I access the information you hold about me?
The Data Protection Act 1998 and GDPR gives you the right to access information held about you. You have the right to ask for a copy of the personal information held about you. You also have the right to ask for inaccuracies in information to be corrected. A copy of the information held about you by us can be requested in writing.
What are cookies?
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Links to other websites
Any links to other websites are provided solely of interest or companies for which we are affiliated or members. Once you leave our website you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any changes we make to this policy/notice in the future will be posted on our website.
9 Newmarket Road
Tel. 01638 611177